2018
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Electricity Response

PNB - Electricity 26 June 2017

Electricity Distribution and Supply Authority (EDSA) – Response Summary

26 March – 26 June 2017

Services ReportedI Paid a BribeI Did not Pay a BribeI Met an Honest OfficialGeneral Actions TakenSpecific Actions Taken
Avoid Disconnection22951.      IMC now given the authority by management to institute administrative actions

2.       Special meetings held with Commercial and Reconnection departmental Heads

3.       Installed software to track all meter replacement/installation with necessary information. Redeployment of customer Service Officers in the provinces.

4.       All information relating to connections are now made available to the public on brochures, website.

5.       Public Relation Officers to be recruited in Makeniand  Kenema to support in the sensitization of staff and the general public in these regions.

1.       The Authority has set up a customer service call center with a hotline number – 672 on all mobile networks to enhance communication between customers and the Authority. This gives customers the opportunity to make timely reports on services required. Prompt actions are now being taken on reports received.

 

Meter Replacement94138
New Connection289125
Reconnection1291522
Reduced Bill2533
Other251
 Total5845343