Electricity Response
PNB - Electricity 26 December 2016
Electricity Distribution and Supply Authority (EDSA) – Response Summary 26 September 2016 to 26 December 2016 | |||||
| Services Reported | I Paid a Bribe | I Did not Pay a Bribe | I Met an Honest Official | General Actions Taken | Specific Actions Taken |
| Avoid Disconnection | 6 | 2 | 2 | 1. Communication brochures, Flyers, and a website will soon be finalized to ensure easy access to accurate information on processes and procedure of EDSA services 2. Staff educated about the importance of the PNB and the role the IMCs were playing | 1. The Authority has set up a customer service call center with a hotline number to enhance communication between customers and the Authority via the two major networks. 2. The service will be expanded to other networks as and when the need arises |
| Meter Replacement | 95 | 10 | 7 | ||
| New Connection | 76 | 12 | 4 | ||
| Reconnection | 61 | 13 | 11 | ||
| Reduced Bill | 3 | 1 | 1 | ||
| Other | 13 | 6 | 1 | ||
| Total | 254 | 44 | 26 | ||