Electricity Distribution and Supply Authority (EDSA) – Response Summary

26 June – 26 September 2017

Services Reported

I Paid a Bribe

I Did not Pay a Bribe

I Met an Honest Official

General Actions Taken

Specific Actions Taken

Avoid Disconnection

10

4

2

1.      IMC now given the authority by management to institute administrative actions

2.       Special meetings held with Commercial and Reconnection departmental Heads

3.       Installed software to track all meter replacement/installation with necessary information. Redeployment of customer Service Officers in the provinces.

4.       All information relating to connections are now made available to the public on brochures, website.

5.       Public Relation Officers to be recruited in Makeni and Kenema to support in the sensitization of staff and the general public in these regions.

6.       Minimize billing by replacing all postpaid to prepaid meters.

1.       The Authority has set up a customer service call center with a hotline number – 672 on all mobile networks to enhance communication between customers and the Authority. This gives customers the opportunity to make timely reports on services required. Prompt actions are now being taken on reports received.

Meter Replacement

49

2

5

New Connection

81

9

2

Reconnection

43

2

6

Reduced Bill

18

–

1

Other

7

–

–

 Total

208

17